Shipping policy

Shipping Policy for Dogie TV Inc.

At Dogie TV Inc., we’re committed to delivering a seamless shopping experience and ensuring that your items arrive safely and promptly. Please review our shipping policies below for more information.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days. You will receive a notification as soon as your order is shipped.
  • Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the following business day.

Shipping Rates & Delivery Times

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: Delivery times vary based on destination country (usually 10-15 business days). International customers are responsible for any customs fees or import duties.

Shipping rates are calculated at checkout and vary based on the selected shipping method and destination.

Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor your package's progress through our carrier's website.

Delivery Issues

  • Delayed or Lost Packages: If your package has not arrived within the estimated time frame, please contact our Customer Support team. We will work with our shipping partner to resolve the issue.
  • Incorrect Shipping Information: Please ensure your shipping address is correct at checkout. Dogie TV Inc. is not responsible for packages delivered to an incorrect address due to customer input errors.

International Shipping Policy

We proudly ship internationally. However, international customers are responsible for any customs duties, taxes, or other fees required by the destination country. Please check with your local customs office for further details.

Changes & Cancellations

Once your order is placed, it cannot be modified or canceled. If you need assistance with a recently placed order, please contact our Customer Support team, and we will do our best to help.

Questions?

For any questions or concerns regarding our shipping policy, please feel free to contact us at info@dogsplay-us.com.